1. Information we collect
Account details: your email address or phone number, name (optional) and a securely hashed password.
Service details: instruments you bring in, repair notes and photos, rental agreements, lesson and studio bookings.
Messages: what you send us through the contact form or by email, including your topic and the page you wrote from.
Technical data: basic logs such as IP address, browser type and request identifiers used to keep the service secure.
2. How we use it
To provide and manage the services you request, send verification codes and service messages, answer enquiries, keep records required by law, and prevent fraud and abuse.
With your consent, to send product news and offers by email or SMS. You can withdraw consent at any time.
3. Legal bases
We process data to perform our contract with you, to comply with legal obligations, for our legitimate interests in running and securing the service, and on the basis of your consent for marketing.
4. Sharing
We share data only with service providers that host our website and platform, deliver messages, or process payments, under contracts that protect your information. We never sell personal data.
5. Cookies
We use a strictly necessary, HTTP-only session cookie to keep you logged in. We do not use third-party advertising cookies.
6. Retention
We keep account data while your account is open, and service records for as long as needed for warranty, tax and legal purposes. Contact messages are deleted after 24 months unless they relate to an ongoing service.
7. Your rights
Depending on where you live, you may request access to, correction of, deletion of or a copy of your personal data, and you may object to or restrict certain processing. Email support@u81xplay.com from your account address to make a request.
8. Children
Accounts for children under 16 are created by a parent or guardian, who controls the child's data and consents on their behalf.
9. Security
Data is transmitted over encrypted connections, passwords are hashed, and access is limited to staff who need it to provide the service.
10. Contact
Privacy questions: support@u81xplay.com · GRACE UXON ROCK CORP · u81xplay.com