Real people, real instruments, real answers
Whether it is a buzzing fret, a rental question, a lesson for your child or a studio booking, tell us what you need. A member of the crew replies within one business day.
General support
Orders, accounts and anything else.
support@u81xplay.comRepair desk
Intake bookings and repair status.
Topic: Setup & repairRentals & backline
Reservations, returns and event quotes.
Topic: RentalsAcademy & studios
Lessons, workshops and room bookings.
Topic: Lessons or Studio
Tell us about your instrument or plan
Who handles what
| Team | Handles | Typical reply | Topic to choose |
|---|---|---|---|
| Service desk | Repair intake, status updates, collection times | Same day | Setup & repair |
| Shop floor | Product advice, try-out appointments, trade-ins | Same day | Buying gear |
| Rentals | Reservations, rent-to-own, event backline | < 24 hours | Rentals |
| Academy | Lessons, trials, workshops, showcases | < 24 hours | Lessons & workshops |
| Studios | Room bookings, engineers, deliveries | < 24 hours | Studio booking |
Details that help us help you faster
- Instrument type, brand and model
- What you hear or feel — and when it started
- Your usual tuning and string gauge
- Photos of any damage (reply to our email with them)
- Preferred dates for drop-off or a lesson
- For events: date, venue size and number of performers
Quick answers
Can I call instead?
We handle requests by message so every quote and booking is in writing. If you'd prefer a call, include your phone number and a good time and we will ring you.
How do I check a repair's status?
Reply to your intake email or send a message with your bench ticket number. You'll also get automatic updates at each stage.
Do you ship instruments?
Yes, domestically and fully insured. We pack every instrument in a case or double box with the neck supported.
How do I delete my data?
Email support@u81xplay.com from the address on your account and we will process the request as described in our Privacy Policy.
Prefer to see it in person?
Book a try-out or a bench intake and we will have a technician ready when you walk in.